Shoes, like any other product, have a statutory warranty period during which they can be returned or repaired free of charge.

The length of this period and the basis for the validity of the guarantee depend on several factors: the type of footwear, the place of purchase and the material from which it is made.

2-year warranty on defective shoes

When determining the warranty period for shoes, it is worth considering that it is set in two stages: first by the manufacturer, and then by the seller.

In this case, the first period must necessarily be no less than that established by law, and the second - no shorter than the factory one. That is, the seller can only extend the warranty period from the manufacturer, he has no right to make it shorter.

A long warranty period is established in accordance with several legislative acts of the Russian Federation.

The Federal Law “On Protection of Consumer Rights” does not provide a separate guarantee for shoes, but according to general rules, you can return the product within two weeks after purchase if it does not fit in color, size or other characteristics. At the same time, shoes should not have signs of wearing, all labels and factory seals should be kept in their original form. Also, the buyer must have a sales or cash receipt.

In accordance with Article 19 of this law, a low-quality product is guaranteed for a period of 2 years, but in the event that a significant marriage or manufacturing defect was found in it. In most cases, the implementation of this right requires an examination.

GOSTs establish the following duration of the warranty period for various shoes:

• from artificial leather - from 30 to 80 days;
• on leather soles - 50 days;
• for sports shoes - 60 days;
• for children - 30 days;
• for model - from 60 to 90 days.

At the initiative of the seller given term may be extended. Information about this must be communicated to the buyer (orally, in the product description or on the box).

The minimum warranty period for any footwear is 30 days.

The beginning of the warranty period depends on the type of footwear, which happens:

1. Seasonal (summer, winter, demi-season) - the warranty period for it begins to be calculated from the moment the season for which it is intended begins. The specific start date of each season is determined separately for the constituent entities of the Russian Federation. If the buyer started wearing shoes earlier (for example, autumn shoes in summer), and they became unusable, the guarantee does not apply to them.
2. Off-season - it can be slippers, sports or office shoes. The beginning of the warranty period starts from the moment of its purchase or receipt by the buyer (if the transaction is made remotely).

It is worth considering that the warranty period is set not only for the shoes themselves, but also for the headset: locks, buckles, clasps, heels, decorative elements. Unless otherwise specified, this period is equivalent to the duration of the footwear warranty.

How is the repair, exchange and return of shoes under warranty?

If a shoe is found to be defective, you can request a free repair, exchange or refund.

If during the warranty period the buyer finds significant defects or defects in the goods, he must contact the seller with a written claim. It is made in two copies:

• the first is given to the seller;
• the second remains with the buyer (in this case, the seller must indicate his last name on it and sign it).

If the claim is denied to the customer, it must be sent by letter with acknowledgment of receipt. In this way, you can also confirm the receipt of the document by the seller.

The claim contains a description of the identified defects and one of the following requirements:

• free shoe repair
• exchange of purchased goods for a similar one;
• return of shoes and receipt of money paid for it;
• exchange of goods for another, with an additional payment or refund of the difference in price;
• a reduction in price equal to the severity of the identified defects.

The right of choice remains with the buyer, not the seller. If the latter refuses to implement these requirements, a complaint against him should already be filed with Rospotrebnadzor. In this case, the buyer must have proof of purchase: receipts, original packaging, witnesses, as well as a claim signed by the second party (or a receipt for sending it by mail).

If the warranty period has already expired, but the purchase was made less than two years ago, the buyer also has the right to contact the seller with a claim. But in this case, he will have to prove that the identified deficiencies were already present at the time he received the goods. This is done by conducting an examination, the costs of which must be borne by the seller.

It is better to buy shoes in a company store, and not in the market

In order not to spend a lot of nerves and effort trying to return a low-quality product, it is better to immediately approach the purchase seriously.

It is worth buying shoes in a reliable company store. There are several reasons for this:

• the store always gives an official guarantee for the goods;
• the fact of purchase will be confirmed by a check;
• shoes in such stores are usually of high quality, so it is unlikely that you will have to return them.

The cost of such a product will be high, which is normal for any quality item.

The market and consignment shops are not the best place to buy shoes because things bought there are very difficult to return back. Therefore, it is imperative to demand a check from the seller and refuse to purchase if this requirement is not met.

It is necessary to conduct an examination of the goods only if you are completely sure that the problems with the shoes arose through the fault of the manufacturer. If it turns out that this was due to improper wearing or storage, the buyer will be required to fully reimburse the costs of the examination.

The warranty period for shoes has some features in comparison with other products. How much you bring shoes in depends on the materials used to make them. In any case, within the period established by law, the buyer has the right to exchange, return or give a low-quality item for repair.

The guarantee extends to them from the moment of purchase, its duration is determined by both the seller selling the goods and its manufacturer.

• For summer, demi-season and winter shoes, purchased in advance, before the season of wearing it, the guarantee comes into force from the fixed date of the beginning of the season. Accordingly, it is different for each locality. If the purchase is made during the season of operation of the shoes, then the guarantee, respectively. starts from the date of purchase.

It is often difficult to answer how long the warranty on shoes lasts. The confusion is that the manufacturer and seller are free to specify their own warranty period. The store may indicate one month, while the seller may indicate several years. A consumer who wants to return his money must consider who exactly he is making a complaint about and whether the store complies with its obligations to the shoe manufacturer.

What is the legal warranty period for shoes?

In order to obtain a patent for the right to trade in the district trade department, the entrepreneur must buy these rules, read them and hang them next to the “Consumer Protection Law”. Otherwise, you won't get a patent. Go to the trade department of your administration. In the absence of a guarantee or information about it, claims for the quality of shoes can be made within 2 years from the date of sale (Art.
19

Law of the Russian Federation "On Protection of Consumer Rights"). Claims to the quality of shoes are accepted during the warranty period from the date of purchase, not counting this day, or the beginning of the season (see above) in the presence of factory packaging and a receipt. If a factory defect is detected, the parcel is paid by the store. The application is considered within 7 days from the date of receipt of the letter or shoes.

The business entity reserves the right to conduct an examination.

Shoe warranty: by law. how to return the shoes to the seller?

If you cannot solve the problem on your own, you need to contact the consumer protection department. They advise, provide legal assistance, and also suggest further actions. If necessary, then you need to write a statement to the court. Cases of refusal There are rules for the sale of certain products that include shoes.

By law, a refund will be refused in the following cases:

• The shoes are not defective, but due to wear they have lost their presentation.
• There are mechanical damages that appeared due to the fault of the buyer.
• The buyer performed repairs before returning the goods to the seller.
• Shoes have flaws that have appeared due to inappropriate use.

In other cases, the law protects the rights of the consumer. You have to work hard, and then everything will definitely work out. Independent expertise Disputable situations often arise.

Warranty for shoes by law in 2018

Home/Warranty/For shoes according to the law in 2018 When buying shoes, a person hopes that they will last a long time. However, in practice this does not always happen. The reason that the product has become unusable may be a factory defect. The shoes are covered by a warranty. If in 2018 the presence of a factory defect was revealed, according to the law, the consumer has the right to exchange or return money.

The guarantee must be established in accordance with the requirements of the current legislation. Regulatory framework The guarantee is established on the basis of the consumer protection law. The regulation provides a range of opportunities to defend rights if they have been violated by the manufacturer or seller.
In accordance with Article 5 of the Federal Law No. 2300-1, the manufacturer must establish the service life of shoes.

Warranty period for winter boots. return of winter shoes

What is included in the warranty? The main part of the shoe is the material from which it is made. The rest is for accessories. It can be heels, fasteners, jewelry, buckles. The seller can tell the buyer that the term does not apply to the component parts.

But this is not true. The warranty applies to all shoes. In some cases, it can be separately installed on the fittings. If not, then it applies to all shoes. Return Sometimes it happens that winter boots Or the boots don't fit.

Or maybe you just didn’t like the color or other characteristics. In this case, the return of winter shoes by law can only be within 14 days from the date of purchase of the goods. At the same time, the reasons for this should not be explained if the product has not been worn, and also has a presentation.

This is spelled out in Article 25 of the Law "On Protection of Consumer Rights". The product must have a box and labels.

Warranty periods for seasonal shoes.

If the sole of the shoe is made:

• made of leather, the warranty period will be at least 50 days;
• leather-like rubber - at least 70 days;
• foam rubber or polyurethane - at least 80 days.

Attention When making a product, the manufacturer implies that the citizen will use it for its intended purpose in accordance with the established requirements. If violations are detected, this will lead to a refusal to exchange shoes under warranty or a refund. It is believed that a person should use shoes only in the appropriate season.

Info

This fact affects the start date of the guarantee in 2018. By law, the warranty on shoes will begin to operate from the first day of the start of the season. What is a warranty case? The list of cases in which you can contact the seller to return shoes under warranty in 2018 is strictly defined.

Warranty period for shoes: how to return an unfortunate purchase to the store?

The warranty period of wearing is considered from the day of sale through a retail network or the beginning of the season, in case of purchase of goods in the off-season, each region determines the start and end of the season, depending on the specific climatic conditions. In Moscow, for example, the seasons change each other as follows: winter - from November 1 to March 1; spring - from March 1 to May 1; summer - from May 1 to September 1; autumn - from September 1 to November 1. Existing legislation does not regulate the duration of the warranty period, but instead obliges the seller to notify the buyer about it - by a mark on the check or a clearly visible announcement on the trading floor.
For example, in Yekaterinburg and the Sverdlovsk region, the terms are prescribed in the "Rules of Trade" No. 55.

How long is the warranty period for shoes?

Attention

And only then, if the seller does not satisfy the claim, go to court and give the shoes for examination. Warranty for winter shoes Despite the fact that winter shoes are one of the simplest in terms of their "maintenance and configuration", in practice there are quite a few questions related to the guarantee for winter shoes. A fairly common problem is that very often winter shoes are slippery, and it becomes impossible to walk in them.

But is this case included in the guarantee for shoes in winter? The first thing you need to do is file a claim with the seller (See How do I return a faulty item?). If he refuses to voluntarily change shoes, then you have the right to go to court and conduct an examination.
But we warn you right away - in this case, you will need to prove that the shoes are made in violation of GOST and TU, production technology, etc.

What is the guarantee for shoes?

As a general rule, if a separate warranty period for fittings is not established, then it is equated to the warranty period for the main product. However, it is possible to make a claim after the expiration of the warranty period, both for shoes and accessories. The legislator clearly defines that in this case the consumer has the right to file a claim if the defects of the purchased goods were discovered within a reasonable time, but no later than 2 years from the date of purchase. That is, if you prove that defects in the product arose before the moment of purchase (for example, there was a hidden factory defect that “revealed” itself in rainy weather), then the seller has no right to refuse to satisfy your claim. In most cases, this requires an appropriate examination. However, we recommend that you first write a claim to the seller, as he can satisfy it voluntarily.

Legislative footwear warranty

The guarantee for shoes begins to be calculated with the onset of the corresponding season. The timing of the onset of the season is determined in each region based on the characteristics of the climate. If we consider, for example, the climatic conditions of the European part of Russia, in particular Moscow and the Moscow region, then the seasons are determined by the following calendar periods:

• winter - from November 1 to March 1;
• spring - from March 1 to May 1;
• summer - from May 1 to September 1;
• autumn - from September 1 to November 15.

That is, if, for example, you are a resident of Moscow and bought winter shoes in the summer, it is quite logical that you will wear them no earlier than November.
Therefore, the warranty period begins to flow from November. However, if you started wearing shoes out of season, quality claims will not be accepted. As a rule, along with the shoes you are given a memo in which there is an indication of the warranty period.
In this case, an examination is necessary or, based on the situation, you can immediately go to court to protect your rights. Litigation is not to be feared. According to the law, a citizen can freely exercise all his rights, including judicial protection, in any region. Even if the manufacturer is located in Belarus, claims can be made to representative offices, authorized persons, as well as to the seller in Russia.
In a lawsuit, you can demand not only a refund for the goods, but also a fine in favor of the consumer, as well as all court costs, including legal fees. Unexpected questions may arise during the preparation of the appeal. For example, the name of the defendant must be indicated correctly with the designation of the legal form.

Warranty period for seasonal shoes by law

Also, the establishment of one or another warranty period may be determined by the footwear itself, as a rule, by the method of attaching the sole. With the most common method - glue, when the sole is simply glued to the blank of the shoe upper, the warranty period is usually minimal - 30 days. With the injection method of fastening, the upper blank is fastened with the sole by hot vulcanization, thereby creating a single whole. This method of fastening is more reliable and durable, therefore the manufacturer of such shoes sets a warranty period longer than 30 days, usually 60 or 70 days. When? The same seller who gave you the warranty period for the purchase must tell you from what time this warranty begins.

We encounter the purchase of shoes quite often: someone tries to follow fashion and pleases himself with new clothes every year, but there are also those who buy another pair of shoes due to the low quality of the previous model - that is, in fact, the buyer incurs unplanned expenses. Can they be avoided? In Russia, there is a POZPP, which contains a clause on the guarantee for shoes and apply its provisions if the need arises.
According to the 2018 shoe warranty law, a shoe warranty can be almost 24 months!

Important!

The warranty period for footwear products is calculated from the moment of its sale. During this time, the buyer has the right to demand:

• free shoe repair (terms of warranty repair under the consumer protection law - 20 days);
• return of a product of inadequate quality or a product with defects;
• exchange (replacement) for a quality product;
• reimbursement of the cost of the repair, if it was carried out outside the store of the seller (manufacturer, manufacturer).

Important!

The footwear warranty is extended by the number of days the footwear has been repaired. A corresponding note must be affixed to the warranty card.

What is the difference between warranty period and service life?

Do not confuse the warranty period with the time of operation of shoes or other items of clothing, household appliances, etc. So, in accordance with the Civil Code of the Russian Federation, the warranty period is the period during which the manufacturer is obliged to eliminate defects that arose through no fault of the buyer, or to exchange low-quality goods.

The service life (service life) of a product is a period of time that determines how long the product is suitable for normal use, after this period the product is considered unsuitable for its intended purpose.
Thus, the service life can be, for example, 5-10 years, and the guarantee is 2-3 years (for example, household appliances).

Important!

For seasonal goods (clothing, shoes, etc.), the warranty period starts from the beginning of the corresponding season: for boots - from November-December (i.e. winter period), for swimwear - with the advent of summer.

If the product does not have a warranty period or expiration date, what should I do?

Although most non-food products have a warranty period for use, for some products it is not defined in the law. What to do if there are defects in the product? The answer to this question is contained in the articles of the federal law.

According to one of the articles, if the warranty period for the product is not set, the consumer has the right to file a claim with the seller if the defect was discovered from the moment the product was used and within two years from the date of purchase.

Return of goods under warranty within the warranty period how does it work?

Purchases with a guarantee look more attractive: by purchasing such goods, we insure ourselves against possible future expenses - if a defect is found during the warranty period, the product can be returned to the store or exchanged for a new analogue.

Articles 18-24 of the Law tell how to do this Russian Federation.

So, if the purchase turned out to be of poor quality, you need to contact the store or the company service center. You must have a sales receipt or other documentation that confirms the fact of purchase. If your claims match the real picture, the seller (manufacturer) is obliged to take the product back and refund the purchase price. If, for example, the size or style does not suit you, you can make a free replacement.

Types of guarantee

A guarantee implies responsibility for the quality of manufactured products (rendered services) or a guarantee for the fulfillment of certain obligations.

There are different types:

• product warranty;
• bank guarantee;
• tax;
• on a car;
• state, etc.

Insurance can also be thought of as a form of guarantee. For example, life, health, real estate insurance or OSAGO registration for a car is a kind of guarantee that, as a result of an insured event, the insured person will receive compensation for the harm or loss incurred. Compulsory pension insurance is a guarantee of pension accrual in the future.

Warranty period for furniture under the law on consumer protection

According to the RF POZPP, furniture can be 12-24 months, depending on the model and materials that were used for assembly. This period must be indicated in the passport for the finished product.

Within the established period, the manufacturer undertakes to carry out repairs if, during operation, deficiencies or defects are found that arose through the fault of the manufacturer.

Important!

Repairs are not made if the furniture was damaged in a fire, flood, or directly through the fault of the buyer.

Warranty period for construction work in the Urban Planning Code

The warranty period for completed construction or installation works (installation of sewerage, electrics, installation of windows, laying of asphalt pavement, etc.) according to the Civil Code of the Russian Federation is calculated from the moment the object is accepted by the customer. The period during which the contractor undertakes to eliminate possible shortcomings that will be discovered by the customer is established and prescribed in the contract, design and technical documentation.

The contractor is released from his obligations if he succeeds in proving that the defects found were due to the fault of the customer or due to physical wear and tear.

Important!

The warranty period is extended by the number calendar days, which the object was under repair (not operated due to identified shortcomings).

What is a bank guarantee and why is it needed?

Today in shops, markets, boutiques you can find a huge number of shoes for every taste and color. Unfortunately, not all manufacturers can boast of the excellent quality of their products. This type of product cannot be guaranteed to be flawless. appearance or rather high price. This can only be evidenced by the warranty period. Exist different dates guarantees for shoes, depending on the type and season. Winter shoes have their own characteristics, as they are more expensive.

Winter footwear includes the following types: après, boots, over the knee boots, cloaks, felt boots, ugg boots, high fur boots, “moon” boots, boots, half boots, climbing boots, winter sneakers, puffy boots and many others.

According to Article 19, shoes with a manufacturing defect must be returned to the store immediately within two years from the date of sale (according to consumer rights law). Shoes without any defects, but not suitable for absolutely any reason, for example, in color or in size (according to article 25 of the same law), can be easily exchanged within 14 days, not counting the day of purchase. One condition still exists: it must retain its presentation and have all the necessary labels.

Independent expertise of shoes

It may happen that the customer turned to the seller with his claim, for example, that some serious defects occurred when wearing these winter shoes during the warranty period. The entrepreneur, on the contrary, may believe that it is the buyer himself who is to blame. In such situations, you must immediately send this product to.

An independent examination is always ordered by the store, and it must be paid for by them. If it is established that the client himself is to blame for the occurrence of this defect, then he fully reimburses the costs of the store for the examination. If for some reason the client is dissatisfied with the result, then he has the absolute right to appeal these results to judicial order. The refusal of the store to fulfill the requirements of the client in this case is fraught with penalties.

Each customer may be faced with the process of returning goods. Therefore, if it so happened that the buyer did not finish his purchase, do not panic. It is necessary to turn to the laws or, for example, to a lawyer if you do not want to understand this matter on your own. To exchange or return an item, please follow the steps below:

1. Collect the shoes in the original box;
2. Attach all labels;
3. Take the warranty card and receipt. very difficult.

Experience shows that, despite the fact that all the necessary laws for customer service are written in the consumer's corner, not all sellers and buyers are familiar with them. In order not to have to carry shoes back to the store under warranty, you need to inspect them when buying for the possibility of defects and be extremely careful when choosing the right size.

How long is the warranty on shoes?

Greetings, dear readers.

I, as a girl, really like to buy myself new shoes. I like to have a pair of beautiful shoes for every special occasion.

When buying, I always pay close attention to the warranty period of shoes.

I advise my friends and acquaintances to do the same. Now there was a desire to write in detail about how long the guarantee for shoes is given.

At the same time, we will consider warranty cases and the procedure for its occurrence. It will be interesting, so we start without swinging.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.
If you want to know how to solve exactly your problem - write your question in the form of an online consultant or call us. It's fast and FREE!

Warranty period for shoes

Our articles are informational in nature on the solution of certain legal issues. However, each situation is individual.

The mentality of Russian citizens, for some reason, does not contain such an item as the protection of their rights. If the TV is of poor quality, we will take it back to the store within a few days after discovering the defects. It’s easier to throw away sneakers (they’re cheaper, after all) than to go and swear with the seller, wasting your time and nerves.

Moreover, the consumer protection law applies to the shoe market too. You just need to know it and be able to correctly use the coupon for warranty service in Russia in 2017. The main thing is to comply with all the terms and rules for returning goods.

Warranty period for shoes

What is the procedure for complying with the warranty period? What path does the consumer take to achieve justice when buying boots (shoes, slippers, boots, etc.) of inadequate quality? How many days is given to a deceived buyer to protect his rights? How will the warranty period vary depending on different types shoes?

Our specialists can acquaint you with the main points of the law on consumer rights, which are necessary for buyers for free.

Also, you can describe a specific situation through the feedback form if you bought low-quality shoes for an adult or a child. Legal assistance from qualified professionals will be provided to you as soon as possible.

Let's imagine such an event. You bought shoes for your child. We came home, and upon closer examination it turned out that there was a scratch on the shoes. Or the seam came apart. Or, the sole came off after a few days.

There can be many curiosities, but, according to the law of consumer rights, even without a warranty card, you may have several requirements:

• free repair work at the expense of the seller (supplier) or reimbursement of money spent on repairs within a certain period of days;
• reduction in the cost of purchased shoes (this rule applies to defects that diminish the appearance, but do not cause discomfort when worn);
• full compensation for moral and material damage in accordance with the law, which you have suffered due to low-quality shoes (for example, injuries resulting from the use of shoes of inadequate quality);
• return of goods in exchange for a refund of its cost, in the interests of protecting consumer rights in Russia upon termination of the purchase agreement (if any);
• the product of the exchange of purchased low-quality goods for an analogue without recalculating the cost (the same size, brand, manufacturer, price, but only the quality is appropriate);
• the product of the exchange of purchased low-quality goods for another brand of shoes that is suitable in size with a recalculation of the cost (the difference can be either in plus to the amount already paid or in minus).

In normal stores in Russia, when buying / selling shoes, a document must be signed between the seller and the consumer. It prescribes the conditions and terms for the return of low-quality goods, as well as the warranty period.

Attention!

In this agreement (naturally, this is a contract of sale) you can find the details of the organization to which you can apply with a claim. In addition, you can check the seller through the manufacturer. This extends to distrustful people.

Call the company or find their website on the Internet and ask how long the quality use of shoes they guarantee to buyers. Or you can simply contact the specialists of our site and get qualified advice on all your questions.

Warranty periods

Under consumer protection law, there are two types of warranty periods:

1. period set directly by the shoe manufacturer;
2. period set by the seller of the same shoes.

The first paragraph without fail determines the number of days for maintenance under the warranty card. The second item of transfers is carried out at the request of the seller.

The seller usually sets no more than 30 days from the date of purchase. For seasonal shoes, the time limit for claiming quality is calculated from the start of the season, not from the time of purchase. Determination of the beginning of the corresponding natural season for each region individually.

Subject to all the rules of the sale, the shoe dealer must convey this information to you clearly and in an accessible form. At the same time, make sure that you understand it correctly.

To do this, there are memos that are distributed to customers when making a purchase. Special information stands are created in a conspicuous place in the store. Also, every sales floor manager should know all this and tell at the request of consumers.

Now let's look at what is meant by a guarantee for shoes. After all, shoes are not just shoes in the form of a castle. Almost every shoe has clasps, laces, rivets, bows, butterflies, etc.

It's called furniture. For the most part, sellers are trying to convince buyers that the guarantee only applies to the base of the shoe. But it's not. The law tells us that the products that come with the kit also fall under warranty service. Unless, of course, separate conditions are set for the fittings.

Consumers need to know that claims for product quality can be made after the end of the warranty period, but no later than two years from the date of purchase. But you will have to prove that the tragedy was not your fault. For example, your sole came off at the first rainfall.

At the same time, the operating conditions were not violated by you, which means that a previously invisible defect from the manufacturer was discovered. In such cases, an examination is usually carried out, at which you have the right to be present.

Don't be afraid to protect your rights. And if you have any doubts and problems that you cannot handle on your own, contact competent specialists through the feedback form on our website.

Source: http://pravpotrebitel.ru/sroki/garantijnyj-srok-na-obuv.html

Warranty for children's shoes

Despite the fact that children's shoes are subject to more serious requirements in production than to adults, nevertheless, some shortcomings may appear in the process of wearing.

In some cases, these can be quite serious flaws (for example, peeling off the sole), as a result of which it becomes impossible for a child to wear such shoes. Moreover, very often the cost of a purchased pair or fame trademark children's shoes do not affect the percentage of marriage. Much here depends on the integrity of the manufacturer.

The best protection against low-quality products is the manufacturer's warranty obligations, when it becomes unprofitable for him to produce a deliberately "defective" product. “But what about the certificate or declaration of conformity?” you say.

Certification is a necessary process, in particular with regard to products for children. However, the presence of a certificate or declaration of conformity does not give you a 100% guarantee that the purchased pair of children's shoes will not become unusable after a few days of wear.

And who can give such a guarantee? Yes, by and large no one! Do you think that shoe stores that operate under the slogan "60 days guarantee" or "30 days no problems" provide such loyalty programs only for the benefit of customers? Wrong!

First of all, this is a marketing ploy, saying “we are confident in the quality of the products sold, so we give a guarantee!”. And secondly, by establishing a warranty period for shoes, shoemakers thereby protect themselves from serious costs in the future. It might sound ridiculous, but it's a fact:

Quote from Article 19 federal law“On the Protection of Consumer Rights” (which, by the way, protects far from only their rights): “The consumer has the right to make claims against the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) regarding product defects if they are discovered during the warranty period or expiration date.

With regard to goods for which no warranty or expiration dates have been established, the consumer has the right to make these claims if the defects of the goods are discovered within a reasonable time, but within two years from the date of their transfer to the consumer ... ".

That is, if the seller does not set a warranty period, then the consumer has the right to make a claim for the quality of the purchased goods within as much as two years. And the seller will be obliged to satisfy these requirements or refuse to satisfy, having carried out the necessary examination.

And if the warranty period is set and it has expired (usually a month), then the buyer himself must run and look for the truth, conduct an examination at his own expense, and prove a manufacturing defect. But it is not all that bad. It is not profitable for anyone to produce a deliberately low-quality product, since there will be no large long-term sales under such a trademark.

What does a shoe warranty cover and what does not?

The seller's warranty obligations apply to defects found in the process of wearing and excluding the possibility of using the shoes for their intended purpose. It is worth noting here that the appearance of flaws should not be the result of improper use of shoes, since in this case you will be refused an exchange-return.

The terms of the guarantee are established by the seller (factory) and may also differ depending on the type of footwear, its purpose, and the materials used. For example, you have purchased rubber boots. But during the warranty period, a leak was discovered on one of the boots.

If you are dealing with the same "defect", but in your hands leather boots, then the fact of getting wet cannot serve as a basis for the seller's warranty obligations, since the skin is not a waterproof material and the boots themselves cannot provide 100% protection of the feet from water.

Despite the fact that the terms of the guarantee are established by the manufacturer (seller), they cannot conflict with the rights of citizens regulated by laws, otherwise they are invalid, since the law has legal force above warranty obligations.

You can often hear that the warranty does not apply to sale or discounted shoes. This is not true, but there is one caveat. If you purchase shoes and the seller notifies you of a defect due to which the price is reduced, then the warranty will not cover this defect.

Attention!

What is not covered by the warranty for children's shoes? The terms of the guarantee must be set out in writing in an accessible place (for example, at the information stand, on the sales or cash receipt, in the warranty card, etc.).

According to the time-formed and most common rules, the warranty does not apply to shoes: to replaceable parts (laces, buckles, etc.), to the so-called accessories - all kinds of decorations, Velcro and zippers, as well as to shortcomings that have arisen during improper use of the product.

Shoe warranty period

The warranty period for children's shoes is the period of time during which the consumer (buyer) has the right to demand from the seller (or manufacturer) to exchange the product for a similar one or return the money paid for the product of inadequate quality.

You can also make a claim to the seller after the warranty period has expired, but then the burden of collecting evidence, conducting an examination falls on the shoulders of the buyer and it’s not a fact that a factory defect is to blame. During the same warranty period, the seller may appoint an examination, but at his own expense.

There is an opinion that the warranty period for shoes, including children's shoes, is 30 days. Some confuse it with a 14-day period for the exchange and return of shoes of good quality. Russian legislation generally does not oblige shoe companies to establish any kind of warranty period.

This is the desire of the manufacturer or seller himself - to install or not, and if he does, then he determines its duration himself.

Usually it is 30 days, but the period can be either less or more. Manufacturers such as Kotofey, Zebra, Shagovita, Antelope, Kapika, Skorokhod and many others establish a warranty period and warranty service conditions for their products, which indicates the desire for long-term cooperation with their customers.

Most of the shoes are seasonal items. The terms for such goods are calculated (which include, for example, winter or demi-season shoes) from the moment the corresponding season begins. The onset of the season depends on the climatic features of a particular region of Russia.

That is, I bought winter boots in June with a 30-day guarantee - the first day of the guarantee for such shoes will be the first day of winter. But this does not mean that it is from December 1!

The start date of a particular season is set by the executive body (the Government of the subject of the Russian Federation), respectively, it may be different for different regions. For example, the Moscow Government has set the following start and end dates for the seasons:

• spring - from March 15 to May 15;
• summer - from May 16 to September 15;
• autumn - from September 16 to November 15;
• winter - from November 16 to March 15

Source: http://kidsbot.ru/v-pomoshch/garantiya-na-obuv.html

Return of shoes under warranty

In accordance with the Consumer Protection Act, shoes can be returned to the seller. Therefore, do not be upset if you bought low-quality shoes or boots, or they simply did not fit you in size or appearance. Reputable stores that value their reputation, as a rule, meet the needs of customers in such matters.

You have only fourteen days after purchase to return defective shoes. The items you wish to return must be unworn and in excellent condition. You must also provide the packaging of the shoes and the sales receipt.

It is possible to prove the inadequate quality of shoes with the help of an examination. It can be carried out at the expense of the seller (if the warranty period has not expired) or for your money (if the warranty period has passed). If the examination confirmed your correctness, the store must reimburse you for the cost of the shoes.

But if it turns out that you are to blame for product defects, you will have to pay for the work of experts, and this is not small money. If the results of the examination do not suit you, you can challenge them in court. In serious stores, as a rule, there are specialists who can determine a factory marriage.

In most cases, in such organizations they strive not to complicate the matter by bringing it to an examination and court.

In accordance with consumer protection legislation, shoes of inadequate quality can be returned within two years. You can return a product even if you do not have a warranty on it. If the manufacturer's fault is obvious, you must issue a refund within ten days.

As a result of wearing low-quality shoes, she can lose her perfect appearance. However, the store does not have the right to deduct the appropriate amount from you for this (if the fault of the manufacturer in the defect is proven). You must return the money you paid in full.

When contacting the seller, you must make a claim in two copies, and the seller must mark them as accepted. If the other party refuses to do so, send a claim by mail with a notification letter.

Used shoes will not be exchanged if there are defects resulting from improper use. Products with mechanical damage, such as scratches or rips, will also not be accepted. If before presenting to the seller you gave the shoes for repair, you will not be compensated for the losses either.

Call our hotline if you are unsure how to proceed when returning shoes. Experienced professionals will give you helpful tips and help you achieve positive outcomes. Summarize:

1. The consumer has the right to return low-quality shoes to the seller and demand a refund of the money paid for it within 2 years from the date of purchase (see art. 18 and art. 19 of the Law "On Protection of Consumer Rights")
2. During the entire warranty period, the seller usually defends himself by proving that the consumer's claims are not legitimate (i.e. that there are no shortcomings or the consumer is responsible for them) (see paragraph 5 of article 18 of the Law "On Protection of Consumer Rights"). But as soon as the warranty is over or not, the consumer himself will have to prove that the shoes are defective (see Article 19 of the Law "On Protection of Consumer Rights").
3. If the results of the examination conducted by the seller do not suit the consumer, the consumer has the right to challenge this expert opinion in court.
4. The term for a refund is 10 days (see Article 22 of the Law "On Protection of Consumer Rights").
5. The seller should be communicated in writing, i.e. submit a claim with a mark of delivery. This is necessary so that you can always confirm that you made certain requirements to the seller on a certain date.

Brief action plan:

• We go to the store with shoes (at first, just to find out if they will return the money right away).
• If they didn’t return it, we hand over the claim (How to draw up and hand in a claim, see the section: How to write a claim.).
• If again the money is not returned, we conduct an independent examination.
• We hand over a repeated claim and a copy of the Examination Act (in the claim, do not forget to add a claim for reimbursement of expenses for the examination to the claim for a refund).

Source: http://urist-zpp.ru/vozvrat-obuvi

Shoes, like any other product, have a statutory warranty period during which they can be returned or repaired free of charge.

The length of this period and the basis for the validity of the guarantee depend on several factors: the type of footwear, the place of purchase and the material from which it is made.

Guarantee period

Low-quality shoes are covered by a 2-year warranty. When determining the warranty period for shoes, it is worth considering that it is set in two stages: first by the manufacturer, and then by the seller.

In this case, the first period must necessarily be no less than that established by law, and the second - no shorter than the factory one. That is, the seller can only extend the warranty period from the manufacturer, he has no right to make it shorter.

A long warranty period is established in accordance with several legislative acts of the Russian Federation. The Federal Law “On Protection of Consumer Rights” does not provide a separate guarantee for shoes, but according to general rules, you can return the product within two weeks after purchase if it does not fit in color, size or other characteristics.

At the same time, shoes should not have signs of wearing, all labels and factory seals should be kept in their original form. Also, the buyer must have a sales or cash receipt.

In accordance with Article 19 of this law, a low-quality product is guaranteed for a period of 2 years, but in the event that a significant marriage or manufacturing defect was found in it. In most cases, the implementation of this right requires an examination.

GOSTs establish the following duration of the warranty period for various shoes:

1. from artificial leather - from 30 to 80 days;
2. on leather soles - 50 days;
3. for sports shoes - 60 days;
4. for children - 30 days;
5. for model - from 60 to 90 days.

At the initiative of the seller, this period may be extended. Information about this must be communicated to the buyer (orally, in the product description or on the box). The minimum warranty period for any footwear is 30 days. The beginning of the warranty period depends on the type of footwear, which happens:

Seasonal (summer, winter, demi-season) - the warranty period for it begins to be calculated from the moment the season for which it is intended begins. The specific start date of each season is determined separately for the constituent entities of the Russian Federation. If the buyer started wearing shoes earlier (for example, autumn shoes in summer), and they became unusable, the guarantee does not apply to them.

Off-season - it can be slippers, sports or office shoes. The beginning of the warranty period starts from the moment of its purchase or receipt by the buyer (if the transaction is made remotely).

It is worth considering that the warranty period is set not only for the shoes themselves, but also for the headset: locks, buckles, clasps, heels, decorative elements. Unless otherwise specified, this period is equivalent to the duration of the footwear warranty.

How is the repair, exchange and return of shoes under warranty?

• If a shoe is found to be defective, you can request a free repair, exchange or refund.
• If during the warranty period the buyer has found significant defects or defects in the goods, he must contact the seller with a written claim.

It is made in two copies:

1. the first is given to the seller;
2. the second remains with the buyer (in this case, the seller must indicate his last name on it and sign it).

If the claim is denied to the customer, it must be sent by letter with acknowledgment of receipt. In this way, you can also confirm the receipt of the document by the seller.

The claim contains a description of the identified defects and one of the following requirements:

• free shoe repair
• exchange of purchased goods for a similar one;
• return of shoes and receipt of money paid for it;
• exchange of goods for another, with an additional payment or refund of the difference in price;
• a reduction in price equal to the severity of the identified defects.

The right of choice remains with the buyer, not the seller. If the latter refuses to implement these requirements, a complaint against him should already be filed with Rospotrebnadzor. In this case, the buyer must have proof of purchase: receipts, original packaging, witnesses, as well as a claim signed by the second party (or a receipt for sending it by mail).

If the warranty period has already expired, but the purchase was made less than two years ago, the buyer also has the right to contact the seller with a claim. But in this case, he will have to prove that the identified deficiencies were already present at the time he received the goods. This is done by conducting an examination, the costs of which must be borne by the seller.

It is better to buy shoes in a company store, and not in the market. In order not to spend a lot of nerves and effort trying to return a low-quality product, it is better to immediately approach the purchase seriously.

It is worth buying shoes in a reliable company store. There are several reasons for this:

1. the store always gives an official guarantee for the goods;
2. the fact of purchase will be confirmed by a check;
3. shoes in such stores are usually of high quality, so it is unlikely that you will have to return them.

The cost of such a product will be high, which is normal for any quality item.

The market and thrift stores are not the best place to buy shoes, since things bought there are very difficult to return back. Therefore, it is imperative to demand a check from the seller and refuse to purchase if this requirement is not met.

It is necessary to conduct an examination of the goods only if you are completely sure that the problems with the shoes arose through the fault of the manufacturer. If it turns out that this was due to improper wearing or storage, the buyer will be required to fully reimburse the costs of the examination.

The warranty period for shoes has some features in comparison with other products. How much you bring shoes in depends on the materials used to make them. In any case, within the period established by law, the buyer has the right to exchange, return or give a low-quality item for repair.

Source: http://zaschita-prav.com/garantijnyj-srok-na-obuv-po-zakonu/

What is the legal warranty period for shoes?

When buying shoes, the consumer rightly assumes that he is purchasing a quality product. If he regrets the purchase or during the operation of the shoes a defect was revealed: the sole burst, the zipper broke, the skin cracked, etc., it is worth considering in which cases the buyer can use the guarantee for shoes under the law.

The buyer, in order to count on a refund, should distinguish between the degree of use of the shoes and know what warranty the shoes cover in a particular case.

Attention!

This type of guarantee is applicable only for brand new, unworn shoes - the law guarantees a full refund. If the shoes have retained their presentation in full, then the buyer has the right to return it to the store within two weeks from the date of purchase.

In turn, the store is obliged to accept such shoes. When filling out an application for a return, you must present an identity document; without a passport, they will not accept the goods from you. But the presence of a check is not necessary, although it is welcomed by the seller.

The onset of a warranty case for quality

Worn, used purchases are subject to different rules. The warranty period for shoes from the moment of purchase directly depends on its seasonality:

• All-weather types are understood as shoes for constant wear indoors, without regard to climatic factors. This category includes house slippers, office and sport shoes unless the manufacturer specifies otherwise. The guarantee extends to them from the moment of purchase, its duration is determined by both the seller selling the goods and its manufacturer.
• For summer, demi-season and winter shoes purchased in advance, before the season of wearing them, the guarantee comes into force from the fixed date of the beginning of the season. Accordingly, it is different for each locality. If the purchase is made during the season of operation of the shoes, then the guarantee, respectively. starts from the date of purchase.

It is often difficult to answer how long the warranty on shoes lasts. The confusion is that the manufacturer and seller are free to specify their own warranty period.

The store may indicate one month, while the seller may indicate several years. A consumer who wants to return his money must consider who exactly he is making a complaint about and whether the store complies with its obligations to the shoe manufacturer.

But, in any case, information about the warranty period must be communicated to the consumer in writing. If the sales receipt does not indicate the warranty period, the consumer has the right to count on the maximum period fixed by law - two years.

All decisions regarding material compensation under the guarantee are made only after an independent examination, during which the cause of the inadequate quality of the goods will be clarified. The guarantee for shoes by law applies only if a manufacturing defect is detected.

Warranty practice

And although the law strictly regulates that the consumer has the right to demand a full refund due to defective shoes, sellers often try to cheat.

Often they either want to deduct the cost of wear and tear from the total amount, or they offer the return of shoes repaired without the consent of the client. If the measures proposed by the store do not suit you, then you can, with the help of a lawyer, defend your rights.

P.S. All of the above features of the guarantee apply not only to purchased shoes, but also to custom-made shoes.